Returns & Store Credit Policy

We want you to love every piece from Kaylas Collectives 🤍 If something isn't quite right, here's everything you need to know about returning it.

How to start a return

To submit a return, email us at info@kaylascollectives.com with your order number (it begins with 2KC) and the item(s) you'd like to return. Our team will review and approve your return, then send you the return address and instructions.

Please note: returns must be approved by us before they are shipped back. Items sent back without approval cannot be processed.

Returns Policy

• Returns for change of mind or sizing are issued as store credit for the full value of your returned item(s).
• Cash refunds are reserved for faulty or incorrect items, and for UK and EU customers exercising their statutory cancellation rights (both covered below).
• Store credit is issued in the same currency you paid in (USD, GBP, EUR, CAD, AUD or NZD).
• You have 30 days from your delivery date to return your order.
• Items marked FINAL SALE cannot be returned unless faulty.
• For hygiene reasons, accessories, bodysuits, lingerie and swimwear are not returnable.
• High-value items with a security ribbon that has been damaged or detached are not eligible for return.
• Return shipping is paid by the customer. Kaylas Collectives is not responsible for return shipping costs, and we are unable to provide a return label.
• Original shipping fees are non-refundable.
• Purchases made with Afterpay, Klarna or PayPal are subject to the same policy. Your agreement with those providers still stands and you remain responsible for any scheduled repayments.
• Any item(s) that do not meet the conditions below will not be eligible for store credit and will be recycled.

Store Credit

• Store credit is issued for the full value of your returned item(s), once your return has been received and inspected.
• Credit is issued in the currency you originally paid in.
• Your store credit can be used across our full collection, and it works alongside our current promotions.

Exchanges & Shop Now

If you'd like a different size or a different style, simply return your item for store credit and shop again right away, no need to wait for the original item to reach us before you reorder. Handling fees apply and cover the cost of processing your return; if you exchange or use Shop Now, an additional handling fee applies to ship out your new item.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or you received the wrong item, please contact us immediately with your order number and a clear photo. We will arrange a replacement or a full refund, whichever you prefer, at no cost to you. Faulty and incorrect items are never charged return shipping.

UK & EU Customers

If you are ordering from the United Kingdom or European Union, you have a statutory right to cancel your order within 14 days of receiving it and receive a refund to your original payment method, regardless of our store credit policy. To exercise it, contact us at info@kaylascollectives.com or use our EU Withdrawal Form. Items must be returned in their original condition.

Condition of Return

Please take care when trying on your pieces. All garments must be returned:

• Unworn and unwashed
• With all original tags still attached
• In all correct and original packaging
• With no smell of perfume, deodorant or washing powder

Any item(s) that do not meet these conditions will not be eligible for store credit and will be recycled.

Refund & Credit Timing

Once your return arrives, inspection takes up to 7 business days. Approved store credit is issued within 7 business days of inspection. For approved faulty refunds, please also allow 3 to 5 business days for your bank to complete the payment back to your original method.